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General Product Support

After Receiving My Instrument(s), What Should I Do With My Rigol Warranty Card?

Posted on: July 24th, 2020 by James

July 24, 2020
There is no need to take any action regarding the warranty card supplied with your Rigol product. Your purchase has been recorded at Telonic Instruments. Your warranty begins from the date of delivery. Each Rigol instrument comes with a 3 year warranty: The first year is with Telonic Instruments and the subsequent 2 years is with Rigol EU....

Can I Get Help With Programming My Instrument?

Posted on: July 24th, 2020 by James

July 24, 2020
RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the customer. For this reason, we can't support your systems but we can sometimes help you find information - we ask you to first review the programming guide for your instrument and make sure it is su...

Can I Get Rigol Firmware Updates?

Posted on: July 24th, 2020 by James

July 24, 2020
Yes - You can download the latest official Rigol firmware, without the need to register, from the Rigol China website. Rigol firmware downloads are usually .rar containers that also include an installation instructions file and a versions history file. Please Note: All attempts to upgrade the firmware outside of Telonic Instruments is done entirely at t...