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Product Support

After Receiving My Instrument(s), What Should I Do With My Rigol Warranty Card?

Posted on: July 24th, 2020 by James
After Receiving My Instrument(s), What Should I Do With My Rigol Warranty Card? July 24, 2020
There is no need to take any action regarding the warranty card supplied with your Rigol product. Your purchase has been recorded at Telonic Instruments. Your warranty begins from the date of delivery. Each Rigol instrument comes with a 3 year warranty: The first year is with Telonic Instruments and the subsequent 2 years is with Rigol EU....

How Do I Achieve The Lowest DANL With My Spectrum Analyser?

Posted on: July 24th, 2020 by James
How Do I Achieve The Lowest DANL With My Spectrum Analyser? July 24, 2020
Set your DSA as follows: Attenuator = 0dB; Preamplifier ON; Center Frequency = 10MHz; RBW = 10Hz; Span = 10KHz. This is a typical procedure for all professional analysers....

Can I Get Help With Programming My Instrument?

Posted on: July 24th, 2020 by James
Can I Get Help With Programming My Instrument? July 24, 2020
RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the customer. For this reason, we can't support your systems but we can sometimes help you find information - we ask you to first review the programming guide for your instrument and make sure it is su...

Can I Get Rigol Firmware Updates?

Posted on: July 24th, 2020 by James
Can I Get Rigol Firmware Updates? July 24, 2020
Yes - You can download the latest official Rigol firmware, without the need to register, from the Rigol China website. Rigol firmware downloads are usually .rar containers that also include an installation instructions file and a versions history file. Please Note: All attempts to upgrade the firmware outside of Telonic Instruments is done entirely at t...

What will my unit come with as standard?

Posted on: July 16th, 2020 by James
What will my unit come with as standard? July 16, 2020
All Rigol units will come with a UK Power Cable, PDI & Safety Test as standard. All other Standard Accessories will be dependant on the products that was purchased....

Can I get help with programming my instrument?

Posted on: July 16th, 2020 by James
Can I get help with programming my instrument? July 16, 2020
RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the customer. For this reason, we can't support your systems but we can sometimes help you find information - we ask you to first review the programming guide for your instrument and make sure it is su...

What file formats does RIGOL use for storage of waveforms etc? What is the different between Trace and Waveform?

Posted on: July 16th, 2020 by James
What file formats does RIGOL use for storage of waveforms etc? What is the different between Trace and Waveform? July 16, 2020
To access, on oscilloscopes for example, press [Storage] to select the desired storage type. The default is “Picture”. The storage and recall descriptions of each type are as follows, with the examples in this case taken from as DS2000-series oscilloscope (so other instruments such as DG-series won't offer everything below): 1. Traces Save the waveform data in external memory in “*.tr...

USB stick / flash drive / memory sticks must fully compliant with USB2.0* standard compliant w/Win7 – Info on good sticks, esp. earlier models:

Posted on: July 16th, 2020 by James
USB stick / flash drive / memory sticks must fully compliant with USB2.0* standard compliant w/Win7 – Info on good sticks, esp. earlier models: July 16, 2020
We have found many instruments to be fussy about USB sticks (more common on instruments of slightly longer-standing design). Like PictBridge standard, USB memory specs can be quite open to interpretation and may vary between manufacturers. Please try the following guidelines if you are having difficulty - it is especially important you can rely on the stick you have chosen, if you decide to do ...

X-Y Display mode on Scopes – additional features with RIGOL DS1000Z-series oscilloscope (DS1074, DS1074Z-S, DS1104Z, DS1104Z-S)

Posted on: July 16th, 2020 by James
X-Y Display mode on Scopes – additional features with RIGOL DS1000Z-series oscilloscope (DS1074, DS1074Z-S, DS1104Z, DS1104Z-S) July 16, 2020
New DS1000Z series offers more in X-Y mode: In this mode, the Rigol DS1074Z oscilloscope changes 2 of the 4 channels from voltage-time display mode to voltage-voltage display mode. The phase deviation between two signals with the same frequency can be easily measured via Lissajous method. The figure below shows the measurement schematic diagram of the phase deviation. To access the Lissajou ...

Getting started with Rigol PC Software Tools

Posted on: July 16th, 2020 by James
Getting started with Rigol PC Software Tools July 16, 2020
Rigol software files are downloaded in .rar data containers or .zip compressed files. The files must be unpacked or unzipped before installation. Ultra Sigma must be installed before any other Rigol application, except Ultra Wave. To open a Rigol software application after installation (excluding S1210, S1220, S1501 and Ultra Wave)... Open Ultra Sigma > Conn...