Customer FAQ/Help

CONTACT ACCOUNT

TEL: 0118 978 6911

Home / Customer FAQ/Help

Customer FAQ/Help

International Shipping

Pricing and Billing

Buyer’s Guide

Additional Support

How do I contact you?

Posted on: July 15th, 2020 by James

July 15, 2020
Please click here for our company contact information....

How do I use a coupon?

Posted on: July 15th, 2020 by James

July 15, 2020
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code....

How do I navigate the site?

Posted on: July 15th, 2020 by James

July 15, 2020
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will...

How do I find my product?

Posted on: July 15th, 2020 by James

July 15, 2020
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance....

When will my credit card be charged?

Posted on: July 15th, 2020 by James

July 15, 2020
Your credit card will be charged at point of order....

When will my credit appear on my account?

Posted on: July 15th, 2020 by James

July 15, 2020
Credits usually take 7-10 business days from the time we receive your item(s)....

I need a copy of my receipt/invoice.

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices....

I have a question on my charges.

Posted on: July 15th, 2020 by James

July 15, 2020
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance....

Do I have to pay sales tax?

Posted on: July 15th, 2020 by James

July 15, 2020
You only have to pay sales tax if you are located in the same state as our warehouse....

Security

Posted on: July 15th, 2020 by James

July 15, 2020
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security....

Sub Categories

Additional Support (1)

Buyer's Guide (3)

International Shipping (4)

Order Status (7)

Pricing and Billing (5)