How do I return an item?


RETURNS & EXCHANGES


Our address and contact details are:

Telonic Instruments Ltd.
Toutley Industrial Estate,
Toutley Road,
Wokingham,
RG41 1QN,
UK.

Tel: +44 (0)118 978 6911
Email: rigol@telonic.co.uk



RETURN OF GOODS UNDER WARRANTY
  • The warranty period for Rigol instruments is 3-years.
  • The warranty period for Rigol accessories and TEKBOX equipment is 1-year.
  • The warranty period starts from the date of delivery.
  • Rigol and TEKBOX warranty is managed by Telonic Instruments. Please contact Telonic Instruments via email to rigol@telonic.co.uk if you have a warranty issue during the warranty period. Please include the model number, the serial number and a complete description of the problem. If possible, please attach photos and/or a video capturing the issue.
  • Telonic Instruments will arrange the collection of the goods during the warranty period, after your right to warranty and the need for a repair have been verified.
  • Please ensure that all goods to be returned are adequately packaged for safe transport. Please endeavour to use the original packaging wherever possible.

REJECTION OF FAULTY GOODS (Consumers Only)
  • Under the Consumer Rights Act, consumers have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
  • Please contact Telonic Instruments if you have faulty Rigol or TEKBOX goods to return.
  • Telonic Instruments will arrange the collection of the faulty goods.
  • Faulty goods must be returned with all standard accessories and within the original packaging.
  • Faulty goods must be returned to Telonic Instruments within 30-days, starting from the date of purchase (i.e. The date of despatch of the goods from Telonic Instruments).
  • The right to refund does not apply to purely digital products, such as Rigol software licences.

RETURN OF NON-FAULTY GOODS (Consumers Only)
  • Your cancellation rights as an online consumer are defined in the Consumer Contracts Regulations.
  • Your right to cancel an order for goods starts from the moment you place your order and ends 14 days from the day you receive the goods.
  • Please contact Telonic Instruments if you’d like to return non-faulty goods.
  • The customer is responsible for the safe return of non-faulty goods to Telonic Instruments.
  • Telonic Instruments will issue a full refund within 14 days of the return of non-faulty goods, but only if the packaging is in reasonable condition and unopened.

EXCHANGE AND REFUNDS POLICY (Businesses)
  • Telonic is a B2B registered company.
  • Please contact Telonic Instruments via email to request an exchange or a refund. We will assign you a RMA number.
  • Your item must be unused (unless there is a manufacturer defect), returned with all accessories and housed within the original packaging.
  • You must return the item within 21 days of your purchase.
  • The customer is responsible for the cost and the safe return of all items to Telonic Instruments.
  • A signed letter stating the RMA number and the reason for the return must be included within the package, along with the original receipt.
  • All returned items are subject to a 25% restocking fee. This will be deducted from your refund.
  • The original shipping and handling paid on an order is not refundable.
  • Some items cannot be returned if they are opened. This includes software and firmware options.
  • Merchandise that has been used and/or altered will not be accepted for exchange nor refund.

Voided Warranty 

The warranty is void if: 
  1. Accidental damage occurs during transportation (please confer with insurance agency or transportation company on the compensation). 
  2. Malfunction or damage is caused by misuse according to warnings in the product documentation or using or storing in an environment outside of the specification’s limits. 
  3. Warranty void seals have been broken.
  4. Repaired by an unauthorised repair center.
  5. Unofficial Licenses are Installed.